FAQ'S

1. When does the giveaway end?
The giveaway ends on April 27, 2025 at 11:59:59 PM Eastern Time.

2. How is the winner chosen?
The winner is selected by our third-party sweepstakes administrator American Sweepstakes & Promotion Co. 

3. How will the winner be announced?
The winner will be announced on our social media channels 7-10 business days after the giveaway ends.

4. How will we contact the winner?
We will contact the winner using the information provided during checkout. Please ensure your email address and phone number are up-to-date so we can reach you if needed.

5. How do I enter for free?
Visit our [Official Rules Link] page for all the details on how to enter for free.

6. Where is my digital download?
Please check your spam folder or "all mail" section with Gmail. If you still can't find it, contact us, and we'll assist you.

7. How long until my order ships?
Order processing typically takes 3-5 business days. In rare cases, it may take up to 1 week.

8. Why don’t you answer social media DMs?
To manage our customer service efficiently, we ask that you email us at customerservice@gaspoweredjunk.com. Our small team cannot handle the volume of DMs we receive on Instagram and Facebook.

9. What if the address I entered is incorrect?
Contact us ASAP at customerservice@gaspoweredjunk.com with your order details (name, order number, and correct address). This is time-sensitive, and we are not responsible for orders shipped to the wrong address.

10. Why didn’t I get a confirmation email?
Sometimes this can happen. If you use a Gmail address, the confirmation email may end up in the "All Mail" section or spam folder. As long as your payment went through, the order should be fine. Send us an email, and we’ll provide you with your tracking info.

11. Will international orders be charged extra fees?
Yes, the shipping provider may contact you about paying duties and taxes on your order. Please note that we are not responsible for any fees or taxes related to international shipping.